Mercor is partnering with leading AI labs to advance frontier agent evaluations in IT operations. As an IT Support Expert, you’ll build long-horizon IT tasks that mirror the work you already do, each paired with a deterministic rubric that grades agent performance against verifiable ground truth. Tasks need to have checkable answers; no open-ended essays, no subjective judgment calls.

Expect to build scenarios across:

• Helpdesk: tickets with a known correct resolution and required diagnostic steps

• Identity and access: provisioning and deprovisioning with defined role-based access outcomes, SSO/MFA issues with known causes

• Endpoint and SaaS: device setup against a baseline spec, license management with a specified target state

These scenarios will be challenging and take long sessions of focus.

Who we’re looking for

• 2+ years in IT support, helpdesk, or sysadmin

• Expertise in one or more of the following: identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops (Jira, ServiceNow)

• Comfortable reading and producing IT artifacts: tickets, runbooks, access-change requests, incident write-ups

• Clear written communication; can articulate reasoning step by step and encode it into deterministic rubrics

• CompTIA, ITIL, or equivalent a plus

• Located in the United States or Canada

Compensation

$50–$70/hr depending on domain depth and prior experience. Strong contributors are promoted based on task quality and throughput.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Contract and Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.